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FREQUENTLY ASKED QUESTIONS (FAQ)
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Welcome to our Frequently asked questions section.

Emergency Response Center - ERC Questions:

  • How do I update my emergency contacts or codeword?
    You can either mail, email or fax changes. Or request Post dispatcher to mail or fax new emergency contact form to fill out. Please reference your account name, address and codeword with authorizing signature on mailed or fax requests.
  • How long does my panel battery usually last for?
    Usually battery lasts up to 5-6 years depending how often used.
  • How can I test my system?
    Before attempting to test system, call Post Alarm Systems monitoring department with codeword and test time request.
  • When can we make arrangements for a service appointment?
    Service dispatchers are available during business hours 0800-1630; otherwise client can call Monitoring Department 24/7 to have the service department call back next day for appointment.
  • We are going out of town, who do we call?
    Notify the Post monitoring department with client name, address and codeword. Be sure to provide operator with detailed information such as; if someone will be on property, if any temporary contacts and dates.
  • I was notified of a scheduled power outage, what should we do?
    Notify the Post monitoring department with client name, address, codeword, dates and times.
  • We have construction workers at location, whom should we notify?
    Notify the Post monitoring department of daily activity with estimated work hours. Also indicate if authorizing operator to place system on test to ignore signals if any during that time frame. (Codeword must be available)
  • Our company just terminated an employee, what should I do?
    Does terminated employee know the codeword or have alarm code? If so, submit in writing codeword change with authorizing signature. Change alarm code immediately.
  • I have a temporary house guest. Can this person have a temporary codeword?
    Yes, submit request with client name, address and current codeword, with temporary information such as temporary person name, codeword and dates.
  • I received my permit number and/or renewal, should I notify Post Alarm Systems?
    Yes, call Post Alarm monitoring department with client name, address and codeword.
  • Why is my system beeping and how do I make it stop?
    During a power outage, some systems begin to beep when the a.c. power is turned off or turned back on. If your system is beeping, it needs to be “Acknowledged” through the keypad. This may need to happen both when the power goes off and comes back on. Acknowledging the system is easy and can be done by you. The instructions for Acknowledging the System are in your user manual under Trouble Conditions. It will save you time if you are able to Acknowledge the System yourself as opposed to having our technical support walk you through the process over the phone. Our technical support receives many phone calls during power outages and although we try to help everyone quickly, you still may have a wait time. If you are not able to Acknowledge Your System we would be happy to walk you through the process over the phone. In-house technical support is available Monday through Friday 8 a.m. to 5 p.m. at 626-446-7159. If you need immediate assistance on the weekends or after normal business hours, we have on-call technicians who can assist you (please note that there is an additional fee for after hours service).
  • What happens to my system when there is a power outage?
    When the power goes out, your back up battery begins to supply the power to the system. Your system will also notify you at the keypad that there is a Trouble Condition. A Trouble Condition is just a warning. Our Central Station will receive the Trouble Condition signal and notify you of the loss of a.c. power.
  • Will my system still work when the power goes out?
    Yes, your alarm system will work for the life of the back up battery. Although the system will still work, it is a good idea to have a radio back-up device in case the phone line becomes damaged due to bad weather. Radio back-up is available through our company and can be added to most systems. It is standard on all new systems but may need to be added if your system is more than a couple of years old. Please call the Service Department 626-446-7159 for more details on adding radio back-up to your system.

Billing Questions:

  • What are my options in paying my bill?
    You can go to our website and make a payment, or can you can call into our accounting department to make a one time payment and/or to get your account set up on auto debit. We take Visa and MasterCard, or we can have it taken directly from your checking or savings account.
  • When is my bill due?
    We mail the bills one month in advance and they are due by the 1st of the next month.
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FAQ CATEGORIES - Quick Links
Monitoring Center Questions
Billing Questions
Patrol Questions
Service Questions
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LOCAL CONTACT INFO

Los Angeles Offices
47 East Saint Joseph Street
Arcadia, CA 91006
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Toll Free: 800-654-7678
Local: 626-446-7159
Fax: 626.446.5811

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Orange County Branch
3303 Harbor Boulevard, Suite D-6
Costa Mesa, CA 92626
Phone: 949.261.9734