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Before we explain how signals are handled during high volume situations such as power outages, we must explain the basics of alarm signal handling.
Low Priority Alarm Signals
There are two types of signals that come through to our Central Station from your alarm system. The first is a Low Priority signal such as low battery or trouble (A trouble signal is typically a warning. It pertains to items such as a device that needs service or a.c. power failure.) When we receive a Low Priority signal we call the client and inform them of the condition.
Our local monitoring services are the best in the business because we own and operate our own in-house Central Monitoring Station, where we personally monitor alarms from every one of our clients’ systems.
High Priority Alarm Signals
The second type of signal is a High Priority signal such as holdup, fire, medical or burglary. If it is a burglary, we do a 2 call verification. Two call verification is mandated by most police departments. Typically call the residence first, try the next number down the list if we don’t make contact, then dispatch the authorities. For Patrol clients will dispatch patrol then call down the list. If it is a holdup, fire or medical we dispatch first and then contact the client. If police or fire were dispatched, a follow-up call is placed to determine the disposition. Every signal is handled immediately by priority. In such cases of weather-related conditions with high signal volume to our central station, High Priority signals are handled immediately. If police or fire were dispatched, the follow-up call may be delayed. If we receive an influx of High Priority signals, Low Priority signal notification calls may be delayed.
About Post Alarm Systems
At home or away, we’ve got your home covered. Being in the security business for over half a century has done more than make Post Alarm one of the most reputable names in Southern California. It has also given us distinct advantages over the competition. Our local monitoring services are the best in the business because we own and operate our own in-house Central Monitoring Station, where we personally monitor alarms from every one of our clients’ systems.