SUPPORT

Corporate Offices
47 East Saint Joseph Street
Arcadia, CA 91006

Toll Free: 800.654.7678
Local: 626.446.7159
Fax: 626.446.5811

  • This field is for validation purposes and should be left unchanged.

Please note that if your question is submitted after normal business hours,
a Post Alarm team member will promptly contact you the next business day.

SECURITY SYSTEM MANUALS

First Alert Control Panels
FA110C
FA120C
FA142C
FA162C

Fire Burglary Instruments Inc. Control Panels
XL 2Gold
XL 31
XL 4600DL

GE (Caddx/ITI) Keypads
Simon III
NX1308
NX1192
NX148
NX1316

GE (Caddx/ITI) Control Panels
8980
NX-4
NX-6
NX-8
Simon II
Simon III
Concord
Concord Express
466-1513
Concord Express 466-1667

Discovery Control Panels
Discovery 1000
Discovery 5000

Interlogix. Control Panels
Advent 4661767

Aritech Corp Control Panels
Z900

Napco Keypads
RP3000LCD
RP1000
RP1054
RP1016d
RP1016e
RP1016LCD
GEMRP3DGTL
GEMRP1CAe

Napco Control Panels
MA3000
MA6012-24
MA1000e
MA1008e
MA1016
Gemini 816
Gemini 1632
Gemini 3200
Gemini 9600
854
900
1008-1010
RP1000e
RP1016e
RP1054e

Security Command Control Panels
1912XR
XR10
XR20
XR40
XR200
XR206

Moose Products Inc. Control Panels
Z1100

Radionics Control Panels
D9412/D7412
D620/630

DSC Keypad
DSC5501

First Alert Keypads
ReadyGuard
FA215 LED
FA260
FA560
FA270
FA570
FA700

DSC Control Panels
1555
832MX4020
PC300
PC500
PC550
PC580
PC1000
PC2550
PC3000
PC4000
PC4020 v3.3
PC5010

Honeywell (Ademco) Keypads
Lynx
5828
5839
6139
6148
6150
6160
6160CR

FREQUENTLY ASKED QUESTIONS

There are multiple ways to update your emergency contact information.  You can submit the changes from our website under the Support  Tab – Update Monitoring Data section or you can mail, email, or fax the changes.  Our address and phone numbers are under the Contact Us tab on the website.  You may also request a Post Alarm dispatcher to mail or fax a new emergency contact form to fill out. Please reference your account name, address and codeword with authorizing signature on mailed and fax requests.  A signature is not required on emailed requests but your code word is MANDATORY.  You can email your request to: update@postalarm.com

CANCEL MY SERVICE 🙁

Thank you for being a valued customer of Post Alarm. We hate to see you go, and would love to learn if there is something that we could do to help. If so, please complete our Support Form at the top of this page, and a Customer Support Representative will be glad to assist you.

If you still wish to cancel, you may submit your request using the form below. You may also send a direct cancellation to cancellations@postalarm.com. Please note that we require a 30 day cancellation notice for billing purposes.

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