UPDATE MONITORING INFORMATION
FREQUENTLY ASKED QUESTIONS
There are multiple ways to update your emergency contact information. You can submit the changes from our website under the Support Tab – Update Monitoring Data section or you can mail, email, or fax the changes. Our address and phone numbers are under the Contact Us tab on the website. You may also request a Post Alarm dispatcher to mail or fax a new emergency contact form to fill out. Please reference your account name, address and codeword with authorizing signature on mailed and fax requests. A signature is not required on emailed requests but your code word is MANDATORY. You can email your request to: email@example.com
Batteries usually last between 5 and 6 years, depending on use.
Before attempting to test your system, please call Post Alarm Systems monitoring department with codeword and test time request. The number is (626)-446-7159 or you can use our toll-free number (800) 654-7678.
Service dispatchers are available during normal business hours 8 a.m. to 4:30 p.m. at (626)-446-7159 or you can use our toll-free number (800) 654-7678. Alternatively, clients may call the monitoring department 24/7 on the same phone numbers to submit your request. They will notify our service department of your request opening of business the next business day.
Please notify the Post Alarm monitoring department at (800) 654-7678 with your name, address and code word. Be sure to provide the operator with detailed information such as whether someone will be at the property, any temporary contact information for yourself or for those staying in your home, and dates for your departure and return. You may also inform us via the website under Support – Update Monitoring Information.
Notify the Post Alarm monitoring department with your name, address, codeword, dates, and times.
Notify the Post Alarm monitoring department of daily activity with estimated work hours. Also, indicate if you are authorizing the operator to place the system on the test and if alarms during that time frame should be ignored. (Codeword must be available.)
Does the terminated employee know the code word or have the alarm code? If so, we recommend changing the alarm code and/or codeword immediately! If you need assistance you may call our technical support department during normal business hours at (626) 446-7159 for help changing the alarm code. If they are on your emergency contact list and/or know your alarm code word we recommend immediately informing our Monitoring Station at (626) 446-7159 or via the web at Support – Update Monitoring Information. You must have your account codeword to make any changes.
Yes. Please submit a request with your name, address, and current code word. Also give us the name of your house guest, the dates they will be staying at your house and the temporary code word for your guest to use.
Yes, call Post Alarm monitoring department with client name, address and code word.
During a power outage, some systems begin to beep when the AC power is turned off or turned back on. If your system is beeping, it needs to be “acknowledged” through the keypad. This may need to happen both when the power goes off and comes back on. Acknowledging the system is easy and can be done by you. The instructions for acknowledging the system are in your user manual under Trouble Conditions. It will save you time if you are able to “acknowledge” the system yourself as opposed to having our technical support walk you through the process over the phone.
Our technical support receives many phone calls during power outages and although we try to help everyone quickly, there may be a wait time. If you are not able to acknowledge your system we would be happy to walk you through the process over the phone.
In-house technical support is available Monday through Friday 8 a.m. to 5 p.m. at 626-446-7159. If you need immediate assistance on the weekends or after normal business hours, we have on-call technicians who can assist you. (Please note that there is an additional fee for after-hours service).
When the power goes out, the backup battery begins to supply power to your system. Your system will also notify you at the keypad that there is a Trouble Condition. A Trouble Condition is just a warning. Our Central Station will receive the Trouble Condition signal and notify you of the loss of AC power.
Yes, your alarm system will work for the life of the backup battery. Although the system will still work, it is a good idea to have a radio backup device in case the phone line becomes damaged due to bad weather.
Radio backup is available through our company and can be added to most systems. It is standard on all new systems but may need to be added if your system is more than a couple of years old.
Please call the Service Department at 626-446-7159 for more details on adding radio back-up to your system.
You can go to our website and make a payment, or can you can call our accounting department to make a one-time payment and/or to get your account set up on auto debit. We take Visa and MasterCard, or we can have it taken directly from your checking or savings account.
We mail the bills one month in advance and they are due by the 1st of the following month.
Most current security systems communicate through a radio to our Central Monitoring Station. If your system still uses a phone line for communication, we recommend adding a radio as back up should the phone line become compromised.
In many cases, adding a radio will allow your system to have smart home capabilities. If you are interested in adding a radio please call our Service Department at 626-446-7159 for more details on adding radio back-up to your system.